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The Windows 10 update will erase your data on the MetaTrader 4
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The Windows 10 update will erase your data on the MetaTrader 4

created Paweł MosionekSEPTEMBER 26, 2017

The new update of Windows 10 may cause problems with the use of the MetaTrader 4 platform. This type of e-mails were sent by over a dozen Forex brokers. He owes everything to Fall Creators Update.

Problems with saved login data

October 17 this year. Microsoft has released a significant update for its flagship operating system - Windows 10. The update is called "Fall Creators Update". It concerns the configuration and encryption of keys. In order to secure information about users, the MT4 platform binds all data with the operating system and hardware on which it is installed. This method of protection is to assure the user that even in the event of theft of platform files, the thief will not be able to connect to the broker's server using the previously saved account data.


Read: Over 170 brokers already offer trading via MetaTrader 5


Unfortunately, after installing the mentioned update for Win 10, all passwords from trading and "manager" accounts stored on your computer so far become invalid. This also applies to demo accounts. This means that if the only place where you have stored your platform password is your platform, it can cause a lot of problems. This is because it is associated with the difficulty of logging in again and the procedure of restoring or restarting the password (and even the account number). For some brokers, it may take a while.

The procedure for restoring data to the platform differs between brokers. The most common method is to restart the password from the client's panel level or through telephone contact after positive verification of identity. However, in some cases, the restoration of the set of data requires sending them by correspondence, which takes up to several days.

MetaTrader 4 and Windows 10 update

Due to the change of encryption keys, the activation of applications purchased through MetaTrader Market will be lost - here also the products are related to the operating system. However MetaQuotes will carry out an additional, automatic activation for MT Market. Thanks to this, users will not eventually lose access to the products they have purchased. However, you will also need to log in to this website again.

We recommend that you write down your passwords and account numbers in a safe place before updating Windows 10. Thanks to this, we will be able to quickly regain access to the platform after installing the update. This also applies to MetaTrader Market users and users of signals.

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About the Author
Paweł Mosionek
An active trader on the Forex market since 2006. Editor of the Forex Nawigator portal and editor-in-chief and co-creator of the ForexClub.pl website. Speaker at the "Focus on Forex" conference at the Warsaw School of Economics, "NetVision" at the Gdańsk University of Technology and "Financial Intelligence" at the University of Gdańsk. Twice winner of "Junior Trader" - investment game for students organized by DM XTB. Addicted to travel, motorbikes and parachuting.